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MB-230: Microsoft Dynamics 365 Customer Service Certification Practice Test
Free Demo MB-230: Microsoft Dynamics 365 Customer Service Microsoft Official Practice Test MB-230: Microsoft Dynamics 365 Customer Service Microsoft Official Practice Test MB-230: Microsoft Dynamics 365 Customer Service Microsoft Official Practice Test MB-230: Microsoft Dynamics 365 Customer Service Microsoft Official Practice Test

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MB-230: Microsoft Dynamics 365 Customer Service Certification Practice Test

  • Microsoft Certification Practice Test
  • Detailed answers and references
  • Study and timed certification mode
  • Instant score report
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Digital Product

The MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant practice test is designed to help candidates prepare for and pass the Microsoft MB-230 exam.

This exam is aimed at functional consultants who want to validate their skills.

Candidates should have knowledge of customer service including in-depth understanding of cases, knowledge management, unified routing and queues, entitlements, resource scheduling, service- level agreements (SLAs), visualizations, connected services, Customer Service Insights, Power Virtual Agents, Customer Service workspaces, Customer Voice, and Omnichannel for Customer Service.

They should be able to design and implement service management processes in collaboration with solution architects. Candidates collaborate with customer engagement administrators to implement and upgrade customer service components including knowledge management, customer feedback, and connected services.

This test contains 205 questions and covers the following objectives:

  • Manage cases and Knowledge Management - 62
  • Manage entitlements and SLAs- 28
  • Implement scheduling - 8
  • Implement multi-session experiences for Customer Service - 30
  • Manage analytics and insights - 17
  • Implement Microsoft Power Platform - 20
  • Implement Connected Customer Service - 15
  • Implement routing - 25

    • System Requirements
    Windows 7 or newer, OSX 10.9 or newer
    Browser Requirements:
    PC: Chrome 39 or newer; Firefox 34 or newer; Internet Explorer 10 or newer
    Linux: Chrome 39 or newer; Firefox 34 or newer
    Mac: Chrome 39 or newer; Firefox 34 or newer; Safari 8 or newer
    iOS: Safari 8 or newer; Chrome 39 or newer
    Android: 4.0 or newer; Chrome 39 or newer

    This practice test demo is a short version of the complete practice test.

    Specify your preferred testing environment in practice mode or select certification mode to closely simulate the actual testing environment. Try one and see for yourself.

    Launch Practice Test Demo
    Description & details

    The MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant practice test is designed to help candidates prepare for and pass the Microsoft MB-230 exam.

    This exam is aimed at functional consultants who want to validate their skills.

    Candidates should have knowledge of customer service including in-depth understanding of cases, knowledge management, unified routing and queues, entitlements, resource scheduling, service- level agreements (SLAs), visualizations, connected services, Customer Service Insights, Power Virtual Agents, Customer Service workspaces, Customer Voice, and Omnichannel for Customer Service.

    They should be able to design and implement service management processes in collaboration with solution architects. Candidates collaborate with customer engagement administrators to implement and upgrade customer service components including knowledge management, customer feedback, and connected services.

    This test contains 205 questions and covers the following objectives:

  • Manage cases and Knowledge Management - 62
  • Manage entitlements and SLAs- 28
  • Implement scheduling - 8
  • Implement multi-session experiences for Customer Service - 30
  • Manage analytics and insights - 17
  • Implement Microsoft Power Platform - 20
  • Implement Connected Customer Service - 15
  • Implement routing - 25

    • Details:

    • Microsoft Certification Practice Test
    • Detailed answers and references
    • Study and timed certification mode
    • Instant score report
    System Requirements

    System Requirements
    Windows 7 or newer, OSX 10.9 or newer
    Browser Requirements:
    PC: Chrome 39 or newer; Firefox 34 or newer; Internet Explorer 10 or newer
    Linux: Chrome 39 or newer; Firefox 34 or newer
    Mac: Chrome 39 or newer; Firefox 34 or newer; Safari 8 or newer
    iOS: Safari 8 or newer; Chrome 39 or newer
    Android: 4.0 or newer; Chrome 39 or newer

    Free Demo
    This practice test demo is a short version of the complete practice test.

    Specify your preferred testing environment in practice mode or select certification mode to closely simulate the actual testing environment. Try one and see for yourself.

    Launch Practice Test Demo
    Customer reviews